Conditions of Withdrawal
According to the regulations of Legislative Decree 206/2005, the purchaser/consumer has the right to withdraw from the contract for the purchase of the products, without any penalty, within 14 days of receiving the goods, after written communication to be forwarded to WeineWolf - W.Ladurner srl at the following e-mail address returns@weinewolf.it or by registered letter with return receipt to the following address: WeineWolf - W.Ladurner srl, Via Pianizza di Sopra 58, I-39052 Caldaro BZ, where the products or product for which you intend to exercise the right of withdrawal, the number and date of the order. In order to properly exercise the right of withdrawal, the buyer is invited to use the following model:
I hereby (name and surname of the consumer) notify the withdrawal from my sales contract of the following goods: (indicate purchased goods)
- Ordered on the day:
- Order number:
- received on the day:
- Consumer address:
- Consumer's signature (only if this form is notified in paper version)
- Date
In case of legitimate exercise of the right of withdrawal, the buyer without delay, and in any case within 14 days from the date on which he announced the decision to withdraw from the contract, must return the purchased goods to WeineWolf - W.Ladurner srl at the headquarters of Caldaro BZ I-39052, via Pianizza di Sopra 58. The costs of returning the goods will be borne by the buyer, including liability in case of loss or damage to the products. WeineWolf - W.Ladurner srl, in case of legitimate exercise of the right of withdrawal, will reimburse the buyer for any sums already collected by the buyer. The reimbursement will be made using the same payment method used by the buyer for the initial transaction. In order to proceed with the reimbursement, WeineWolf - W.Ladurner srl must have previously received the products as a return and have successfully verified them, to be communicated to the buyer via e-mail with confirmation of their acceptance, their integrity and compliance with the order. The payment of the refund will then be made by WeineWolf - W.Ladurner srl as soon as possible and in any case within 14 days following the sending of the above-mentioned acceptance email.